My Customer Service Experiences

It could be the Americanisation of our retail or the downside of smooth, mass cultural integration that is to blame (or non of theses!) but it as a society I am finding that we are not as polite as we used to be.

This meal was cooked by a real chef, someone with a passion for how food should taste and look and it showed. The service was swift and pleasant and the atmosphere (even with my brood) was great.

Why as a society do we get embarrassed or simply uncomfortable with offering and receiving polite, friendly service? For example; If someone goes that extra mile to please us and make us feel special, we feel ‘not worthy’ of such attention and a little uneasy, simply because we just aren’t used to it. Yet if [...]

Having spent the last 20 years or so serving the general public with alcohol, food and good times and making a damn fine job of it (even though I do say so myself), I am perfect placed to write this blog.