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	<title>My Customer Service Experiences &#187; Bad Customer Service</title>
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	<description>Customer Service and why, on the whole... it's poor</description>
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		<title>Business Opportunities – Stop trying to make me rich!</title>
		<link>http://gutt.co.uk/2009/10/06/business-opportunities-stop-rich/</link>
		<comments>http://gutt.co.uk/2009/10/06/business-opportunities-stop-rich/#comments</comments>
		<pubDate>Tue, 06 Oct 2009 10:08:44 +0000</pubDate>
		<dc:creator>Chris</dc:creator>
				<category><![CDATA[Bad Customer Service]]></category>
		<category><![CDATA[Business Opportunities – Stop trying to make me rich!]]></category>
		<category><![CDATA[Business opertunities]]></category>
		<category><![CDATA[giggling babies]]></category>
		<category><![CDATA[make money adverts]]></category>
		<category><![CDATA[work hard]]></category>

		<guid isPermaLink="false">http://gutt.co.uk/?p=24</guid>
		<description><![CDATA[My email inbox is inundated on a daily basis with businesses opportunities that will make me rich. Adverts like ‘ I make £7,000 a month posting ad’s for Google.’ What a load of tosh! If you make that much, why are you telling me and million other people about it? They must think that we [...]]]></description>
			<content:encoded><![CDATA[<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span style="font-size: small; font-family: Calibri;">My email inbox is inundated on a daily basis with businesses opportunities that will make me rich. Adverts like ‘ I make £7,000 a month posting ad’s for Google.’ What a load of tosh! If you make that much, why are you telling me and million other people about it? They must think that we all fell out of tree.</span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span style="font-size: small; font-family: Calibri;">To make a good business idea work takes thought, hard work, luck, planning and commitment not <em style="mso-bidi-font-style: normal;">‘follow these winning steps and see how successful you can be’</em> Winning steps? The hell…</span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span style="font-size: small; font-family: Calibri;">Nothing in life is instant and easy especially success. Work hard, don’t stop working hard, stop procrastinating and work hard… that’s all I know</span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span style="font-size: small; font-family: Calibri;">Still some of these adverts are quite funny. They are just long web page type lists of recommendations and testimonials from fictitious people who all appear to be soooo successful they are dripping money from their sleeves. Well written copy is all, probably done by some marketing graduate with no life experience.</span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span style="font-size: small; font-family: Calibri;">What I want to see in an advert is:</span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><em style="mso-bidi-font-style: normal;"><span style="font-size: small;"><span style="font-family: Calibri;">‘Try this; if you work hard and stick to our guidelines you have a fair chance of making some money.’</span></span></em></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span style="font-size: small; font-family: Calibri;">Now that is a tag line that would hook me in.</span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span style="font-size: small; font-family: Calibri;"> </span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span style="font-size: small; font-family: Calibri;">Here’s some giggling babies to cheer you up.</span></p>
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		<item>
		<title>Sainsbury’s Chesterfield</title>
		<link>http://gutt.co.uk/2009/10/04/sainsburys-chesterfield/</link>
		<comments>http://gutt.co.uk/2009/10/04/sainsburys-chesterfield/#comments</comments>
		<pubDate>Sun, 04 Oct 2009 12:54:40 +0000</pubDate>
		<dc:creator>Chris</dc:creator>
				<category><![CDATA[Bad Customer Service]]></category>
		<category><![CDATA[Sainsburys]]></category>
		<category><![CDATA[rude]]></category>

		<guid isPermaLink="false">http://gutt.co.uk/?p=20</guid>
		<description><![CDATA[We ended up with a sour faced woman who seemed to have a master’s degree in dirty looks. She put this particular skill to use when my wife politely asked her if she could fill up the conveyer before she started ringing through the items. The women literally sneered at her, looked her up and down, shrugged and said if you must… What all that about?
]]></description>
			<content:encoded><![CDATA[<p class="MsoNormal" style="margin: 0cm 0cm 10pt;"><span style="font-size: small; font-family: Calibri;">The familiarity of your regular supermarket is quite a comforting thing. You can plan your shopping experience before you go; mentally strolling down the isles as you write your list. So if you are as organised as my good lady, it’s paramount that things don’t change too much. </span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 10pt;"><span style="font-size: small; font-family: Calibri;">We go to the same store every week, we know the faces of the staff and they know us and as we are a 2 trolley family with 3 kids, it is quite the chore doing the weekly shop. My wife likes to arrange the goods into the trolleys, ready for the conveyer (which she likes to fill up before starting to ring stuff through) the shopping is separated into how it will be packed (we have our own big bags) so that the whole process can be one smooth transaction from shelf to cupboard or fridge. <span style="mso-spacerun: yes;"> </span>This is all highly organised and choreographed by my excellent wife.</span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 10pt;"><span style="font-size: small; font-family: Calibri;">Usually during the till bit at the end, we get to chat to an assistant who by in large are a bunch of familiar, friendly people who go out of their way to make us feel special. Not the last time though. We ended up with a sour faced woman who seemed to have a master’s degree in dirty looks. She put this particular skill to use when my wife politely asked her if she could fill up the conveyer before she started ringing through the items. The women literally sneered at her, looked her up and down, shrugged and said if you must… What all that about?</span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 10pt;"><span style="font-size: small; font-family: Calibri;">She was damn right rude, we felt uncomfortable and unwelcome, in a store that we spend hundreds of pounds in every week. It was yet another example of poor service and a ‘don’t give a toss’ attitude that we are coming to expect from British service staff.</span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 10pt;"><strong style="mso-bidi-font-weight: normal;"><span style="font-size: small;"><span style="font-family: Calibri;">Well: </span></span></strong></p>
<p class="MsoNormal" style="margin: 0cm 0cm 10pt;"><span style="font-size: small; font-family: Calibri;"><a title="Sainsburys" href="http://www.sainsburys.co.uk/sol/index.jsp" target="_self">The store was Sainsbury’s in Chesterfield.</a></span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 10pt;"><span style="font-size: small; font-family: Calibri;">The time and date was Friday 2<sup>nd</sup> October 09 around 12:30pm</span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 10pt;"><span style="font-size: small; font-family: Calibri;">The rude checkout girl was called Jackie</span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 10pt;"><span style="font-size: small; font-family: Calibri;">And I am sending this as an email to Sainsbury’s customer service centre. I will post the reply (if I get one)</span></p>
]]></content:encoded>
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		<item>
		<title>Leicester Museum (New Walk) Sat 26th September 09</title>
		<link>http://gutt.co.uk/2009/09/26/leicester-museum-new-walk-sat-26th-september-09/</link>
		<comments>http://gutt.co.uk/2009/09/26/leicester-museum-new-walk-sat-26th-september-09/#comments</comments>
		<pubDate>Sat, 26 Sep 2009 20:17:49 +0000</pubDate>
		<dc:creator>Chris</dc:creator>
				<category><![CDATA[Bad Customer Service]]></category>
		<category><![CDATA[abrasive]]></category>
		<category><![CDATA[Aggresive]]></category>
		<category><![CDATA[kids]]></category>
		<category><![CDATA[Leicester]]></category>
		<category><![CDATA[Toilets]]></category>

		<guid isPermaLink="false">http://gutt.co.uk/?p=10</guid>
		<description><![CDATA[My eldest (L &#8211; age 6) is learning about Dinosaurs at schools and is coming home waxing lyrical about triceratops and dipilypopdorusas and the like. So I took him to Leicester New Walk Museum, where I know that they have a rather large dinosaur skeleton. It was actually really good and well worth the drive [...]]]></description>
			<content:encoded><![CDATA[<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span style="font-size: small; font-family: Calibri;">My eldest (L &#8211; age 6) is learning about Dinosaurs at schools and is coming home waxing lyrical about triceratops and dipilypopdorusas and the like.</span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span style="font-size: small; font-family: Calibri;"><a title="Leicester New Walk Museum" href="http://www.leicester.gov.uk/your-council--services/lc/leicester-city-museums/museums/nwm--art-gallery/" target="_blank">So I took him to Leicester New Walk Museum, where I know that they have a rather large dinosaur skeleton.</a></span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span style="font-size: small; font-family: Calibri;">It was actually really good and well worth the drive (Frikin M1 widening roadwork’s!!!!) It not only had loads of interesting exhibitions it had a whole upper floor of sports interaction stuff like basket ball and running time trials and stuff that kids love. Fantastic!</span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span style="font-size: small; font-family: Calibri;"> </span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span style="font-size: small; font-family: Calibri;">Now the reason I’m added this to the blog is this.</span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span style="font-size: small; font-family: Calibri;">The staff were crap.</span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><strong style="mso-bidi-font-weight: normal;"><span style="font-size: small; font-family: Calibri;"> </span></strong></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><strong style="mso-bidi-font-weight: normal;"><span style="font-size: small;"><span style="font-family: Calibri;">And they locked the toilets!!! What the hell is all that about!</span></span></strong></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span style="font-size: small;"><span style="font-family: Calibri;">I have three young kids and I have to trail them right through a museum full of people to get a key (attached to a plastic dinner plate??) to unlock a toilet when my 4 year old is scrunching himself up and yelling “DADDY I NEED TO PEE!” at the top of his lungs after I had made him walk through a museum full of people to get to a locked toilet in the first place. <span style="mso-spacerun: yes;"> </span><strong style="mso-bidi-font-weight: normal;">IDIOTS!</strong></span></span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><strong style="mso-bidi-font-weight: normal;"><span style="font-size: small; font-family: Calibri;"> </span></strong></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span style="font-size: small; font-family: Calibri;">So when I approached a member of staff and politely asked her about this, she was aggressive and abrasive and spat the words.</span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span style="font-size: small; font-family: Calibri;">‘It’s cause people keep abusing them and we haven’t got the staff’</span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span style="font-size: small; font-family: Calibri;">How the hell do you abuse a toilet?.. ‘hey loo… you smell of wee’</span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span style="font-size: small; font-family: Calibri;"> </span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span style="font-size: small; font-family: Calibri;">Get your act together Museum people. You have got it nearly right!</span></p>
<div id="attachment_13" class="wp-caption alignnone" style="width: 533px"><a href="http://www.leicester.gov.uk/your-council--services/lc/leicester-city-museums/museums/nwm--art-gallery/"><img class="size-full wp-image-13 " title="dino-at-leicester-museum" src="http://gutt.co.uk/wp-content/uploads/2009/09/dino-at-leicester-museum.jpg" alt="Dino Bones" width="523" height="505" /></a><p class="wp-caption-text">Dino Bones</p></div>
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