My Customer Service Experiences

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Why as a society do we get embarrassed or simply uncomfortable with offering and receiving polite, friendly service? For example; If someone goes that extra mile to please us and make us feel special, we feel ‘not worthy’ of such attention and a little uneasy, simply because we just aren’t used to it. Yet if [...]

My eldest (L – age 6) is learning about Dinosaurs at schools and is coming home waxing lyrical about triceratops and dipilypopdorusas and the like. So I took him to Leicester New Walk Museum, where I know that they have a rather large dinosaur skeleton. It was actually really good and well worth the drive [...]

It was nice. The décor was stunning down to the last detail, the staff were well groomed and polite (at the start) and the restaurant looked amazing, we were ushered to our comfortable seats and all was well with the world… Until the food arrived.

Having spent the last 20 years or so serving the general public with alcohol, food and good times and making a damn fine job of it (even though I do say so myself), I am perfect placed to write this blog.